All Credit Card, Debit Card, UPI, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@shoepark.in.

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

The tentative delivery period varies from 4-7 working days. However, the actual delivery time may vary due to unexpected circumstances.

BombayTees provides FREE shipping for all orders above Rs. 449 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 449.

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund your amount in BombayTees E-Wallet which will reflect within 24-48 hours of initiation.

• Orders that have not been shipped can be cancelled by logging into your BombayTees account, clicking ‘Orders’ and then ‘Cancel Order’.
• If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

Return Policy

• Customers can return their order within 7 days after an order has been delivered.
• In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at connect@shoepark.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as BT Money as per your convenience.
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on connect@shoepark.in.
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Bombaytees may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

Return Process

You can only apply for a Return from your Bombaytees account. Login to your account and go the ‘My Orders’ section. Click on ‘Return’ for the respective order.

Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will credit 100 BT Money in your account in lieu of the shipping costs.

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
• We will share Return Warehouse address once we receive return request.
• On receiving the product at the warehouse, BT Money will be credited to your account along with 100 Points for Courier Charges.

PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Cancellation Policy

• Orders that have not been shipped can be cancelled by logging into your Bombaytees account, clicking ‘Orders’ and then ‘Cancel Order’.
• If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

Refund

• Returns – The product amount and 100 for courier will be added as TSS Money to your Bombatees Account.
• Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
• Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as BT Money as per your convenience.
• Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as BT Money as per your convenience.

As we do not have a reverse pickup facility yet, we will provide you with BT Money worth Rs. 100 for the shipping charges borne by you. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

We update our customers via email once we initiate the refund procedure. Bank refunds will take 7-10 business days and a refund as BT Money will take 24-48 hours.

• Returns – The product amount and Max Rs.100/- for shipment weighing upto 500gms will be added to your BombayTees E-Wallet. For every next 500 gram slab, an additional Rs.50 will be added to your wallet.
• Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
• Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or in BombayTees E-Wallet as per your convenience.
• Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or in BombayTees E-Wallet as per your convenience

• As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. We will provide you a cashback of Rs.100 for shipments weighing upto 500 grams in your BombayTees Wallet & it can be used for further purchase on BombayTees.com. For every next 500 gram slab, an additional Rs.50 will be added to your wallet.
• Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.

• We update our customers via email once we initiate the refund procedure.
• Bank refunds will take 7-10 business days and a refund as BombayTees Wallet will take 24-48 hours.

Yes, we absolutely do. You can email us with your order and design details at corporate@shoepark.in. We’ll also try and work out a discount for you, depending on the quantity of your order.

You can check out our Bulk Orders page for more details.

If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

• We have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product.
• It is not possible to detach the invoices and tags.
• If you want to add a note to the gift, please email the note to us at support@shoepark.in and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at support@shoepark.in.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

No. You will only receive the exact amount paid for the product.

No. You will only receive the exact amount paid for the product.

No. These are one time charges and are non-refundable.

• In case of any size issues in the custom t-shirts there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed the return request.
• The shoppers are requested to check the size guide before placing the order.
• The color of the custom t-shirt and custom mobile cover may slightly vary as per the customer’s screen resolution.

You will receive the refund in your BombayTees E-Wallet, once the package reaches the warehouse. To request for bank refund, you may Contact Us.

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.

1. Do not bleach or wash with chlorine based detergent/water; use a mild detergent in moderate quantity instead
2. Do not iron on stitches, seams, trims or embellishments as high temperatures may cause them to open
3. Do not soak for more than 20-30 minutes; prolonged soaking may lead to colour loss, eventually weakening the fabric
4. Do not wring
5. Do not use hard brushes during hand wash as they may damage the prints
6. Do not leave the iron on at one place for too long; especially at the neck rib where the elastane may break and loosen the rib
7. Do not iron directly on prints (in case of printed products)
8. Machine wash cold
9. Wash/dry inside out
10. Fabric subject to initial colour loss; hence wash separately
11. Tumble dry low
12. Warm iron needed.
13. Dry promptly in shade; preferably on a flat surface as hanging may cause measurement variations